At home agents, Brand ambassadors, Management and Metrics

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At home agents

Brand ambassadors

Management

Metrics

Call Center Metrics and KPIs to Measure Performance and Productivity

CCNG

JULY 27, 2022

There is a great deal of debate about what metrics call centers should measure now, especially with COVID-19 and the accompanying shift to work-at-home agents, staffing shortages, and persistent supply chain issues straining customers’ patience. What metrics should call centers and BPOs focus on?

Call Center

Call Center Metrics At home agents Average Handle Time

The Work-from-Home Revolution & the Engagement Challenge

VocalCom

JUNE 22, 2020

Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). To ensure business continuity, agents must be supported anytime, anywhere. Agents need technologies that help them be productive while working from home.

Brand ambassadors

Brand ambassadors Contact Center contact center workforce contact center solutions

Webinars

Manual Call Reviews? There's a Better Way!

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Customer Contact Central

Call Center Metrics and KPIs to Measure Performance and Productivity

The Work-from-Home Revolution & the Engagement Challenge

Webinars

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