At home agents, Brand ambassadors and Metrics

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At home agents

Brand ambassadors

Metrics

Call Center Metrics and KPIs to Measure Performance and Productivity

CCNG

JULY 27, 2022

There is a great deal of debate about what metrics call centers should measure now, especially with COVID-19 and the accompanying shift to work-at-home agents, staffing shortages, and persistent supply chain issues straining customers’ patience. What metrics should call centers and BPOs focus on?

Call Center

Call Center Metrics At home agents Average Handle Time

The Work-from-Home Revolution & the Engagement Challenge

VocalCom

JUNE 22, 2020

Cloud technology is critical to provide access to the same tools and data in real time from multiple contact centers, including at home agents, while answering the challenges of quick deployment, security and scalability. Agents need technologies that help them be productive while working from home.

Brand ambassadors

Brand ambassadors Contact Center contact center workforce contact center solutions

Customer Contact Central

Call Center Metrics and KPIs to Measure Performance and Productivity

The Work-from-Home Revolution & the Engagement Challenge

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