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6 CX Innovations That Have Advanced at Lightening Speed Since COVID-19

Skybridge

I would add a 6 th one: Decentralized Call Centers Staffed with At-Home Agents. If you would like to know more about how Skybridge Americas can help you deliver superior customer experience with high performing teams of at-home agents, please reach out. You can read the entire article below. We would love to talk!

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Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes

Cisco - Contact Center

Companies have learned from past experiences to ensure that their applications and data are hosted in more than one data center, preferably in different cities or countries. The start of 2020 brought a new challenge and opportunity to our contact center service – working from home on a global scale.