Callminer

JULY 16, 2018

Since contact center agents interact with customers daily, it is essential that you create a plan and strategy for keeping at home agents engaged from afar. Tips to Keep At-Home Agents Engaged. Here are eight tips to keep your at-home agents engaged and productive. Communication is key.

At home agents 196

At home agents Call Center Gamification Average Handle Time 196

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. What strategies do you employ to provide targeted, effective agent feedback?

Best practices 140

Best practices Feedback Call Center Coaching 140

Callminer

OCTOBER 22, 2019

Campaign success features can extend to script development – it’s important that a service provides knowledgeable, professional service to your customers. Virtual, or utilizing “at-home” agents. The post 25 Tips & Best Practices for Identifying the Best Call Center Services appeared first on CallMiner.

Best practices 203

Best practices Call Center outsourcing Contact Center 203