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Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX

Serenova

Yesterday, at the Austin Contact Center Alliance ’s Emerging Technologies for CX event, Serenova and more than 30 contact center executives and technology thought leaders discussed customer experience (CX) challenges and how emerging technology can help. For most contact centers, the cloud means increased security.

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This Holiday Season will Belong to the Creative Contact Center Staffers

NICE inContact

In a recent webinar , he explained that his company overcomes a shortage of local travel agents by “going where the talent is.” ” In other words, because they have their contact center in the cloud, they can recruit at home agents and they aren’t limited to recruiting locally – the entire country is their oyster.