At home agents Benchmark First call resolution outsourcing 
BlueOcean
MARCH 24, 2022
With everything shifting so quickly, many customers were more tolerant of longer wait times and challenges in achieving first call resolution. Today, a typical consumer wants customer service that is defined by easy access to a fast and effective resolution. Increasing Focus on Remote Agents. Are you ready for it?
Taylor Reach Group
NOVEMBER 30, 2018
If properly executed and dependent on your company or industry, staffing remote agents or WAHA (work at home agents) can assist with optimizing your workforce in terms of performance and schedules while improving performance, adherence to forecasts and employee satisfaction. 49 credit, but it’s the principle of the thing.
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