PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center
pindrop
APRIL 30, 2020
While many are looking forward to the day when they can return to normal life, the reality is one of upheaval: a hastily implemented work from home policy , financial instability and an almost overnight change in consumer behavior. . Instead, it went institution by institution, with spikes emerging in one bank before moving on to another.
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