JustCall

MAY 14, 2024

Forecast customer demand Looking at historical data for how many calls you receive, when you receive them, and the team’s average handling time can help you plan staffing better. If demand is seasonal, consider investing in part-time resources and giving agents a WFH option (of course, you’ll need a virtual call center setup for this).

Wait times 52

Wait times Call Center Average Handle Time Interactive Voice Response 52

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center. Reliability.

call center software 82

call center software Call Center virtual call center voip 82

aircall

NOVEMBER 9, 2016

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center. Reliability.

call center software 48

call center software Call Center virtual call center voip 48

aircall

NOVEMBER 17, 2016

In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. Unfortunately, to stagnate is to lose relevance.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54