Remove Article Remove Brand ambassadors Remove Customer effort Remove virtual call center
article thumbnail

Top 5 Customer Service Trends to Look out for in 2017

aircall

In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. This article will look at four customer service trends which will affect the way businesses cater to the customer experience in 2017. Unfortunately, to stagnate is to lose relevance.