Global Response

JULY 23, 2023

Customer service is more important than ever—all the data backs this up. So, managing your customer service is no insignificant task. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. Maybe not.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Global Response

JULY 23, 2023

In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. Agents may not speak English fluently, or may have a strong accent that makes communication difficult and misunderstandings frequent. Obviously, this decreases the ease of your customer service and customer satisfaction.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Global Response

JUNE 20, 2023

Besides that, the strong focus on technology and innovation lend Tunisia’s call centers a strong infrastructure and innovative culture to develop better customer experience strategies. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.

Call Center 62

Call Center outsourcing Bilingual agents Education 62