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Beyond Philosophy
JULY 5, 2015
Companies that are customer-obsessed, and what makes them both unique and successful, have been extensively profiled by consultants and the business press. Customer obsession, what I refer to as ‘inside-out’ customer-centricity, has been a frequent subject of my blogs and articles. Customer Focus.
HGS
MAY 27, 2015
In a recent article, Vicki Jenkins , principal analyst at Nelson Hall, referenced how HGS’s Customer Excellence Centre London is delivering customized customer support programs capitalizing on location and demographic advantages. Transactional to Consultative. Here are a few of the underlying trends that we are seeing.
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