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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Computer telephony integration opens the door to a more flexible and scalable way of operating a call center. What are the benefits of computer telephony integration for a call center? Your agents’ only tool is their desktop computer, and even that isn’t written in stone. Lowered costs.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Computer telephony integration opens the door to a more flexible and scalable way of operating a call center. What are the benefits of computer telephony integration for a call center? Your agents’ only tool is their desktop computer, and even that isn’t written in stone. Lowered costs.