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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This article will explore the various beneficial effects that computer-telephone integration can have on your call center installation, and on your customer experience. Automatic callback: Automatic call-back allows customers to be contacted at their leisure, rather than wait on hold, which is often a trial of one’s patience.