Remove APIs Remove Engineering Remove First call resolution Remove Outbound sales
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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Operational Metrics: First Call Resolution (FCR). Treating every change to customer data as an event saves work for data engineers, as no transformation is required. Call Support Center. Outbound Sales Call. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs.

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How to Successfully Implement Customer Journey Analytics

Pointillist

Treating every change to customer data as an event saves work for data engineers, as no transformation is required. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs.