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Remove APIs Remove First call resolution Remove Outbound sales Related Topics
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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

JULY 25, 2018

Operational Metrics: First Call Resolution (FCR). Call Support Center. Outbound Sales Call. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs.

Analytics 93
Analytics Government APIs Metrics 93
article thumbnail

How to Successfully Implement Customer Journey Analytics

Pointillist

JULY 25, 2018

Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs. Data in any format may be uploaded to this endpoint. This process typically takes 1-2 days.

Analytics 43
Analytics Metrics Government Journey mapping 43
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