Step 3 of 5: AI Self-Service Without Compromise – AI Without Data is Like a Race Car Without Fuel
SmartAction
MAY 6, 2019
The more pieces of information that are provided to virtual customer assistant, the better! Data exchange to read and record data is a critical piece of AI automation implementation, and is generally setup via web services, APIs, or FTP file transfer. Integration to customers’ personal information is table-stakes for a good CX.
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