APIs Customer effort Engineering Outbound sales 
Pointillist
JULY 25, 2018
Pick a mix of financial, customer and operational metrics. Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or. Customer Effort Score(CES). Handpicked related content: How to measure customer experience beyond NPS ]. Outbound Sales Call.
Pointillist
JULY 25, 2018
Pick a mix of financial, customer and operational metrics. An event-based approach captures every addition or change to customer data that occurs, whether from a customer interaction, an employee action, an automated workflow process, etc. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs.
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