This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove APIs Remove Customer effort Remove Outbound sales Related Topics
First call resolution Journey mapping Benchmark Upselling Scripts Consulting Best practices Analytics Metrics Surveys More Related Topics >
article thumbnail

How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

JULY 25, 2018

Pick a mix of financial, customer and operational metrics. Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or. Customer Effort Score(CES). Handpicked related content: How to measure customer experience beyond NPS ]. Outbound Sales Call.

Analytics 93
Analytics Government APIs Metrics 93
article thumbnail

How to Successfully Implement Customer Journey Analytics

Pointillist

JULY 25, 2018

Pick a mix of financial, customer and operational metrics. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs. Data in any format may be uploaded to this endpoint.

Analytics 43
Analytics Metrics Government Journey mapping 43
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024