Amity

JULY 28, 2014

Outcomes of customer success have a direct impact on sales, marketing, product development and technical support to name a few, not to mention the bottom line. Chances are that metrics around churn reduction, upsells and cross-sells are already being discussed somewhere in the company. You don’t have a process.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

NobelBiz

MAY 25, 2023

Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities. In addition to their past performance, inquire about the vendor’s ongoing support services.

call center software 98

call center software Call Center APIs Contact Center 98

IdeasUnlimited

JULY 28, 2022

With the advent of technology and the world-wide web, support representatives need to handle more complex issues including but not limited to providing technical support. Today, call centers are handling much more technical questions and problems whereby the escalations and interactions with the agents have changed in nature.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59