JustCall

APRIL 5, 2023

When implemented correctly, CSM can: Preserve and increase a company’s revenue Increase customer advocacy Drive profitability as well as growth More importantly, customer success software can seamlessly integrate with your company’s existing CRM/help desk/social media management software to provide an in-depth view of the customer.

Management 52

Management CRM Analytics Customer retention 52

aircall

MARCH 5, 2021

For example, nearly all companies are using CRMs, and it makes sense to connect your CRM software with communication channel tools, like email, chat, sales, and support programs. For example, if a customer uses HubSpot for their CRM but isn’t able to connect the Aircall phone solution to it, they’re less likely to want Aircall.

voip 62

voip SaaS Airlines Transportation 62

aircall

MAY 28, 2021

Text messaging gives sales and support teams opportunities to upsell, cross-sell, and forward customer responses to other departments for continued follow-up. SMS software programs integrate seamlessly with your CRM and cloud phone system so sales and support teams can access the same data. Choose tools that use an open API technology.

Best practices 62

Best practices Sales Wireless Marketing 62

Enghouse Interactive

JULY 10, 2018

The goal is to not have members repeating themselves every time they interact with your company.Not only does the 360 degree view allow for easier service but it also allows you to anticipate members needs, and then upsell. For Partner Colorado, Enghouse’s use of open APIs allows integration with the in-house CRM.

Self service 40

Self service CRM Contact Center Analytics 40

Jon Arnold

JANUARY 21, 2019

By nature, cloud is a business of scale, and the upsell opportunities are far greater as the size of end customer gets larger. Most of the core features are there – video, messaging, mobile apps, CRM integration, and lots of voice features like call recording, VM transcription and 1-800 numbers.

voip 67

voip Marketing APIs Upselling 67

Amity

JULY 28, 2014

Chances are that metrics around churn reduction, upsells and cross-sells are already being discussed somewhere in the company. Some organizations believe that they can just use an existing CRM implementation or build something in-house. You don’t have a process. Number of users/access.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

CustomerSuccessBox

FEBRUARY 28, 2022

Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. Meaning they have a good customer retention rate who are paying for subscriptions, have upsells and expansions as well. Which is the key customer retention metrics to track?- The burn rate is less.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Babelforce

AUGUST 13, 2020

CRM strategy extracts incredible value from data you already have The contact center isn’t always where CRM strategy is born – even though they do manage most customer relationships! Strong areas of focus include upselling, reduced acquisition costs and customer loyalty. What is CRM? Why does CRM strategy matter?

CRM 52

CRM Contact Center Upselling Customer retention 52

aircall

APRIL 12, 2021

A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. No matter the size of your business, a CRM phone integration is an essential component of your sales and support operations. A CRM is affordable enough for startups.

CRM 71

CRM Customer Experience Call Logging voip 71

NobelBiz

MAY 25, 2023

Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities. Watch the free on-demand recording here.

call center software 98

call center software Call Center APIs Contact Center 98

Comm100

OCTOBER 19, 2022

They can also be used to start conversations with visitors, qualify leads, upsell, or even get a prospective client to subscribe to your email newsletter. 10 Chatbot API. The last of the chatbot features we’ll cover is chatbot API. 7 Chatbot Marketing. Chatbots don’t just answer customer queries.

Chatbots 86

Chatbots APIs Analytics Upselling 86

JustCall

JANUARY 23, 2024

The WhatsApp Shared Inbox is not a single entity but an expansion of WhatsApp Business API’s capabilities. Many software providers have used the API to make their own version of the Shared Inbox. Similarly, you can also add labels like “potential upsell.” Most WhatsApp Shared Inbox tools are built into CRM software.

APIs 52

APIs Upselling Accountability Analytics 52

JivoChat

JULY 29, 2021

With API for both the server side and client side, developers can create custom chatbots. Upselling functionality. Webhooks API. CRM integration. Pricing: HubSpot’s chatbot builder is free, but it’s most effective when used in conjunction with HubSpot’s paid CRM and sales platforms. Multiple APis.

Chatbots 52

Chatbots Sales APIs Analytics 52

Babelforce

AUGUST 20, 2020

NLU can also have uses in outbound calling, such as: Training agents in better processes/approaches Highlighting upselling/cross selling opportunities Automating data entry. Anything you can do to shorten that timeframe is immensely beneficial, so highlighting established upselling opportunities is a no-brainer.

Call Center 52

Call Center Interactive Voice Response APIs Upselling 52

JivoChat

JULY 28, 2021

Upselling/cross-selling. Choose an app that integrates with your CMS , and if applicable, with your CRM and project management platforms. Cross-selling and upselling. Webhooks API. Webhooks API. $19/user/month, JavaScript API. Transfer chats between agents. Multilingual chat. Co-browsing. Canned responses.

Sales 52

Sales APIs Chatbots Enterprise 52

JivoChat

JULY 4, 2021

There are Shopify plugins to increase upsells , provide better customer service, sell more products, and even make it easier for people to return items. Pre-built integrations like Help Desks, 3PLs, ERPs as well as Returnly API means the plugin will fit into most tech stacks. Best Shopify Plugin for Thank You Page Upselling: ReConvert.

Sales 52

Sales Upselling APIs Analytics 52

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. Our web analytics and CRM platforms take advantage of this inherent luxury. Business Context.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

IdeasUnlimited

JULY 28, 2022

To overcome the challenges mentioned above, we need to focus on improving the complete customer journey which ranges from engagement, buying the product or service, using it, after-sales support and then making use of upselling or cross-selling to increase revenue.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59

JustCall

MARCH 9, 2023

Integration with Backend Systems and CRM Integrating the AI chatbot with your internal systems like knowledge bases and CRM databases can take its utility to the next level. Conversational AI enables the system to perform end-to-end actions through Application Programming Interfaces (API).

Coaching 52

Coaching Sales Chatbots Analytics 52

PeopleMetrics

MAY 16, 2018

When these conditions are met, actions are triggered – such as sending an e-mail, a text message, a support ticket from helpdesk systems like Zendesk , integrating data in Salesforce , or making an API call to another system.

Surveys 48

Surveys Customer Experience Finance APIs 48

Babelforce

NOVEMBER 30, 2022

Application Programming Interface (API). An API is an application programming interface. Within an inbound contact center, if your telephony is connected to the CRM, CLI can bring up key information and allow the agent to set a good tone by greeting the caller. Technology. Cloud contact center. Contact center terminology.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52