APIs CRM Interactive Voice Response Quality management 
Playvox
JANUARY 13, 2022
Cloud workforce management systems that provide real-time visibility to key metrics enable supervisors to see what agents are doing and if they’re adhering to schedules. AI has already taken root in foundational contact center systems, from workforce management software, to smart routing, to conversional IVRs.
Hodusoft
NOVEMBER 29, 2022
The basic annual subscription plan is reasonable, which costs $49 per agent per month. Cons : The company’s enterprise annual subscription plans are expensive, which costs $150 per agent per month. Cons : Price plans are a bit expensive for small businesses. .
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JustCall
APRIL 5, 2023
Top Features of JustCall Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. are automatically stored on the connected CRM, without the need for any manual intervention.
SharpenCX
JANUARY 29, 2020
And, how your contact center shares data with other systems like your CRM and ticketing system impacts IT. Like a homegrown CRM you can’t find an integration for or the need for a new Telco carrier. Categorize your responses and assign a value to each of the categories. Describe the voice quality provided by your platform.
Hodusoft
FEBRUARY 14, 2020
Users have expressed satisfaction with Genesys product performance and services that help them to integrate the system into their infrastructure with API, activity dashboard and CRM integration. If there are negatives, it is about the speed of responses post-installation and niggles about the resolution of minor issues.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
The Common server functions provided by CTI applications are: Call routing, advanced call reporting functions, and voice recording integration. CTI offers simple APIs, allowing you to integrate it with existing software like your CRM, helpdesk and database. Calls can be routed to the appropriate agent group for better response.
8x8
FEBRUARY 6, 2019
VIsibility into customer interactions and IVR usage. Quality management. Performance management tool built around collaboration and coaching. Provides voice-of-the customer insights for 100% of calls. However, a considerable number of CRM projects fail every year due to low adoption and delayed ROI.
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