Cisco - Contact Center

JUNE 13, 2019

A survey by the Aberdeen Group indicates that 60% of contact centers are using 7 or more systems to interact with customers. In addition, contact center supervisors have unified reporting for business app and contact center interactions, which means that no costly API custom mash-up of data is required.

Contact Center 95

Contact Center APIs contact center solutions CRM 95

Babelforce

SEPTEMBER 24, 2020

Your free guide to SMS and IVR automation (eBook). As for sending it, you only need an SMS platform or an API integration. We mentioned API integration earlier in this post – and that is one possible answer. In a nutshell, an API is a way for different systems or pieces of software to ‘talk’ to one another. Why almost ?

Marketing 52

Marketing APIs CRM Surveys 52

Netomi

SEPTEMBER 20, 2021

Back-end systems integrations (CRM, OMS, etc.) CSML helps developers build and deploy chatbots easily with its expressive syntax and its capacity to connect to any third party API. Integrates out of the box with over 70 other apps (CRM, ticketing, databases, livechat, and more). Reinforcement learning and ongoing optimization.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Cisco - Contact Center

JUNE 13, 2019

A survey by the Aberdeen Group indicates that 60% of contact centers are using 7 or more systems to interact with customers. In addition, contact center supervisors have unified reporting for business app and contact center interactions, which means that no costly API custom mash-up of data is required.

Contact Center 40

Contact Center APIs contact center solutions CRM 40

Nicereply

JANUARY 18, 2023

That includes the Nicereply app, which is the highest-rated customer satisfaction survey app at Zendesk Marketplace (you can read more about the most popular survey tools for Zendesk in our free Zendesk Survey Tools Comparison eBook). Free Trial: Available for 14 days Pricing: $19 – $99 per agent/ month.

Self service 52

Self service Analytics Enterprise APIs 52

Comm100

FEBRUARY 7, 2018

Additional Considerations for CRM Solutions. Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the vendor have an existing and growing API system to best integrate with other technologies? Reviewing Security Standards.

CRM 41

CRM Multichannel Marketing Accountability 41