Remove APIs Remove Cloud contact Remove SaaS Remove Schedule adherence
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5 Powerful Benefits of Cloud Contact Center Solutions

Playvox

Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. A cloud solution familiar to many contact centers is software as a service (SaaS).

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

Schedule adherence. Call center schedule adherence is a percentage measure of how well agents stick to their schedules. High adherence rates demonstrate that people are working when they are supposed to, which keeps queue times down and helps to split traffic between agents. Cloud contact center.