Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

NICE inContact

JANUARY 24, 2018

Cloud contact center deployments that began in customer care may have been extended to other business areas. For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. Digital Transformation.

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

The Northridge Group

MAY 2, 2023

The most recent version of ChatGPT, which is based on GPT-4 and was released in March 2023, is OpenAI’s latest and most advanced chatbot. It can also be easily integrated via APIs with popular apps such as Slack, Instacart, Snapchat, or Facebook Messenger for easy access across multiple platforms. from OpenAI.

Contact Center 67

Contact Center B2C Chatbots B2B 67

Fonolo

NOVEMBER 21, 2018

At their annual Signal conference, they announced a chatbot platform. How to Think about Chatbots in a Big Picture Kinda Way. . Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing.

Call Center 57

Call Center Contact Center Chatbots Engineering 57