Talkdesk

DECEMBER 23, 2020

Distribution through financial centers: Banks, credit unions and community lenders will receive the applications, review, process and distribute the new tranche of $267.5 Banks and lenders will need to make the PPP process as clear and straightforward as possible to their agents and clients.

Banking 126

Banking Real estate Government Contact Center 126

AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

AWS Machine Learning

SEPTEMBER 29, 2022

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. The admin configures questions and answers in the Content Designer, and the UI sends requests to Amazon API Gateway to save the questions and answers.

Virtual Agent 67

Virtual Agent Call flow Interactive Voice Response Contact Center 67