Remove APIs Remove B2C Remove contact center solutions Remove Self service
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Customer Success Management: An Essential Guide

JustCall

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. However, less than one-third of companies offer self-service options such as a knowledge base. The need for customer success management is fairly new and fast becoming pertinent. out of 5 stars.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

self-service. connected customer journeys with 9 channels in most contact centers. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. Self-service. of companies. omnichannel. mobile apps.