APIs Automatic Callback Strategy Wait times 
Babelforce
NOVEMBER 30, 2022
Expected Wait Time? Estimated wait time is an estimate – usually calculated on a rolling basis by call center software – of the length of time a caller will have to wait in a queue before an agent answers. Wrap-up time is the portion of the total ‘handle-time’ that does not include hold time or talk time.
NobelBiz
APRIL 21, 2022
With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. As a result, the file shared with the client with the incoming call number will appear immediately in the agent’s CRM display, ensuring customized and high-quality customer service while also avoiding waiting time.
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