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Call Centre 101: Understanding Inbound and Outbound Calls

Select VoiceCom Blog

Despite the popularity of digital communication, call centres remain some of the most trusted partners by companies across all customer service-related industries. According to a report, the global market for call centres was estimated at almost $340 billion in 2020. They can also potentially close new ones. What Is an Outbound Call?

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Inbound Call Center: The Ultimate Guide

JustCall

An inbound sales call center is an absolute necessity. Salesforce predicts that an overwhelming 92% of all customer interactions still happen over the phone. This is probably why the global contact center market size is growing at an exponential rate, expected to reach a value of 496 billion U.S. dollars by 2027.