Answering services Healthcare industry standards Technology 
Outsource Consultants
MAY 20, 2019
With healthcare providers, including medical clinics and hospitals, all feeling the squeeze to implement cost-driven initiatives, many healthcare providers are seeking outsourced solutions as a way to ease financial constraints and free up resources without degrading quality care across a heavily-regulated industry.
Call Experts
OCTOBER 5, 2023
Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Remember to consider the following technological aspects.
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Call Experts
APRIL 8, 2024
Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Remember to consider the following technological aspects.
Fonolo
FEBRUARY 9, 2023
Where Did the 80/20 Service Level Rule Come From? The longevity of service level is astonishing if you consider the enormous changes that have occurred in customer service technology over the last few decades. You might be thinking that this standard is based on careful analysis.
Fonolo
JUNE 9, 2014
Where Did the 80/20 Service Level Rule Come From? The longevity of service level is astonishing when one considers the enormous changes that have occurred in customer service technology over the last few decades. It was arbitrarily chosen in the early days of call center technology.
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