Callminer

SEPTEMBER 5, 2017

Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. Her articles are also published on other sites as a guest blogger.

Call Center 140

Call Center call center software outsourcing Coaching 140

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Prior to The Energists, Jonathan was VP Marketing & Technology at Schlumberger. Jeremy Kilpatrick.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Prior to The Energists, Jonathan was VP Marketing & Technology at Schlumberger. Jeremy Kilpatrick.

Management 182

Management Customer Service Consulting Consulting 182