Remove Answering services Remove Coaching Remove Contact Center Remove Magazine
article thumbnail

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

She has a command to write on call center software and new technologies used in contact centers. But when the whole month has a lot of calls which were of all different types, the quality report – which can identify potential gaps and required agent coaching or training – may be delayed by many days. Gene Caballero.

article thumbnail

37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

promotional products distributor located in Chicago, IL, which was recently ranked by Print+Promo Magazine as the 13th largest distributor of promotional products in the US. Through her coaching engagements, Irina empowers her clients to show up for themselves and become better at what they do. Jeremy Kilpatrick. PhoneVirtuals.

article thumbnail

37 HR Professionals & Hiring Managers Share the Most Useful Customer Service Interview Questions for Managers

Callminer

promotional products distributor located in Chicago, IL, which was recently ranked by Print+Promo Magazine as the 13th largest distributor of promotional products in the US. Through her coaching engagements, Irina empowers her clients to show up for themselves and become better at what they do. Jeremy Kilpatrick. PhoneVirtuals.