CSM Magazine

SEPTEMBER 14, 2023

Standardization of business processes leveraging journey mapping, human-centered design, and industry best practices (e.g., Standardization of business processes leveraging journey mapping, human-centered design, and industry best practices (e.g., email, chat, live, social, etc.) email, chat, live, social, etc.)

Journey mapping 59

Journey mapping Government Transportation Customer Care 59

Nicereply

FEBRUARY 29, 2024

Implement customer journey mapping Understanding your customer behavior is challenging because every customer will have a unique roadmap from one point to another. Customer journey mapping may not give you 100% accuracy in predicting a user’s browsing path.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

Horizon CX

DECEMBER 1, 2023

Tesla: Sustainable Transportation and Innovation Tesla has disrupted the automotive industry by addressing the perceived needs of environmentally conscious consumers. The company’s focus on electric vehicles and sustainable transportation aligns with the growing awareness of environmental issues among customers.

Automotive 52

Automotive Customer centricity Journey mapping Transportation 52

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98