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How to Tell if an Outsourced Contact Center Is Right for Your Business

TLC Associates

The tangible and intangible costs of these busy periods are also damaging your bottom line and the morale of your employees. At TLC, we offer multichannel outbound and inbound sales solutions based on our years of proven performance.

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. With smart-routing, companies can also boost employee morale. Osiris Parikh is a certified inbound sales professional and SEO strategist.