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Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?

Noble Systems

VoIP via home broadband and remote office locations can provide voice connectivity by simply gaining access to your corporate network or utilizing an agent to cloud VPN. All traffic should be encrypted in transit using the latest Transport Layer Security (TLS). Call (Voice) Delivery and Quality.

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Transform Your Business with a Virtual Call Center Solution

JustCall

They utilize VoIP technology to make and receive calls. Virtual call centers utilize Voice over Internet Protocol (VoIP) to make and receive calls. Other features which you should look for are: Call analytics Real-time recording Performance tracking Automated voicemail greetings, etc.