Hodusoft

AUGUST 9, 2023

With the first option, you get the choice of logging into your analytics and getting real-time reports on various Key Result Areas (KRAs) and Key Performance Indicators (KPIs.) These dashboards show important information about the customers and the phone calls. Here’s where multi-tenant contact center software can come in handy.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

ProProfs Blog

JULY 29, 2020

Personalize Every Single Call. Improve First Call Resolution (FCR). Consistently Train Your Support Squad. Emphasize Call Flow Management. Capture Customer Feedback. Personalize Every Single Call. Improve First Call Resolution (FCR). Capture Customer Feedback.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128

Hodusoft

DECEMBER 28, 2022

Let’s unwrap some useful call center metrics that provide deep insights about consumer interaction and can be leveraged by businesses to improve CX. Average Handle Time (AHT) Average Handle Time refers to the average time spent by agents to handle or manage a call from start to end.

Best practices 52

Best practices Call Center Metrics call center software 52