Hodusoft

MARCH 30, 2023

When a majority of customers get prompt answers to their queries, resolve their issues, as well as receive round-the-clock support, they are more likely to stick to the brand. As per a recent Forrester Research study, businesses that prioritize inbound calls register at least a ten percent rise in customer retention.

call center software 52

call center software Call Center Customer Service Interactive Voice Response 52

TLC Associates

OCTOBER 23, 2019

Here are just a few of the areas where your business can reduce your budget (and expand your deliverables): Contact Center Software – A high-functioning contact center depends on automatic call distribution, CRM, interactive voice response (IVR), call recording, call monitoring, real-time reporting, and analytics to thrive.

outsourcing 40

outsourcing Contact Center Customer Service Interactive Voice Response 40

ProProfs Blog

FEBRUARY 7, 2020

In fact, a whopping 56% of customers across the globe have stopped doing business with a brand because of poor customer service experiences. That’s why the approach to customer support should be based on a customer-retention -oriented formula in order to attract and retain clients. .

Customer Support 160

Customer Support Surveys Inbound sales Construction 160