Analytics Contact Center Quality management White Paper 
8x8
MARCH 17, 2019
For example, artificial-intelligence infused speech analytics and quality management can add value for every department in your company. By expanding the footprint of these solutions beyond the traditional boundaries of the contact center, your whole business can gain the immediate insights needed to improve productivity.
Avaya
JANUARY 26, 2018
Supervisors and managers can use this both in the contact center and back office to view customer interactions from beginning to end via synchronized screen and call recordings. Voice analytics : Proactively identify, measure and isolate areas of non-compliance by mining intelligence from large volumes of recorded calls.
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Cisco - Contact Center
DECEMBER 17, 2020
The All-New Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences. And throughout the year, the physical world was impacted such that a significant increase in digital interactions and an elevated status for contact centers came to be. End-to-End Customer Experience Management.
NICE inContact
NOVEMBER 9, 2018
Too often, efforts to improve contact center performance are based business goals like increasing labor efficiency, or lower operating cost. But contact centers are not built to serve managers, they are built to serve customers. Workforce management (WFM) software can help. What does this mean?
Calabrio
JANUARY 2, 2020
At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.
Calabrio
JANUARY 2, 2020
At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.
teleopti
JANUARY 9, 2020
At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.
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