Analytics contact center workforce Gamification Healthcare 
DMG Consulting
APRIL 16, 2019
Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. Its theme was (and still is) simple—to use the real-time capabilities of contact centers to assist people (customers, prospects, partners, the public, etc.) ANALYTICS RECEIVES AN ENCORE. who interact with them.
Balto
APRIL 20, 2023
Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. The industries with the highest usage of AI tools were Telecommunications (88.24%), Technology (69.7%), Retail (60%), Construction (55.56%), and Healthcare (54.55%). How AI Is Revamping the Contact Center.
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