ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. Customer experience has not been left behind.

Technology 335

Technology Customer Experience Complaint resolution Gamification 335

USAN

DECEMBER 7, 2021

These allow contact centers and their agents to offer the best possible customer experience through proactive, relevant customer service. AI and Conversational Chatbots in Customer Service. . Beyond that, AI also plays a major role in self-service solutions such as chatbots.

Chatbots 59

Chatbots Customer Experience Complaint resolution Contact Center 59

Balto

JUNE 20, 2023

Conversational AI has provided a fast and cost-effective way for contact centers to offer quick, more personalized, and engaging chat conversations to their customers. According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97