Agents Will Be Empowered Only If They Feel Valued — And You Must Continuously Prove It to Them
CCNG
JANUARY 18, 2023
The result can be higher turnover and lower morale. It bridges the communication gap between finance and customer service, and the gap between WFM software, analytics and the financial contributions of the Contact Center. Robert Bradshaw is Founder / President at WiserOwl LLC and a CCNG colleague and advocate.
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