Analytics, Caller satisfaction, Personalization and Self service

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. Nate Masterson @MapleHolistics.

Call Center

Call Center Metrics Contact Center Wait times

AI Call Center: How AI Can Improve Sales & Support Performance?

JustCall

APRIL 26, 2022

The pandemic only deepened these trends, making customers even more demanding – be it in the quality of product, fulfillment cycle time, or customer service experience. 80 percent of consumers are more likely to purchase from a brand that provides personalized experiences. With multi-level IVR, they were engaged/warmed on auto.

Call Center

Call Center Sales Interactive Voice Response call center software

Customer Contact Central

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

AI Call Center: How AI Can Improve Sales & Support Performance?

Webinars

Stay Connected