Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
A 2016 survey by Call Center Helper shared that 62.7% of call center professionals view Service Level as the most essential KPI. By deploying reliable call center analytics software, performance-based results can be accurately measured. An inefficient IVR system may also cause callers to abandon the queue.
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