AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. This gives us the best of both worlds, enabling WaFd to serve its clients in the best way possible.”

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

3CLogic

APRIL 17, 2023

These new technologies promise some amazing leaps forward for service delivery, such as voice-enabled self-service. One example (of many) as to how an IVR that is well integrated with your CRM can enable better, more personalized service is the ability to offer critical self-service support during an outage.

Interactive Voice Response 52

Interactive Voice Response Self service CRM Engineering 52

Natalie Petouhof

FEBRUARY 22, 2016

The combination of Contact Solutions advances the Verint Customer Engagement Optimization ™ portfolio with the addition of cloud-based solutions that enhance voice and mobile self-service through automation and analytics-driven personalization. Cloud-base Voice and Mobile Self-Service.

Customer Experience 40

Customer Experience Customer Service Self service Analytics 40

Callminer

OCTOBER 11, 2018

Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. It is the percentage of customer questions that could/should be handled in self-service by the customer. Tracking the inbound calls.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Enghouse Interactive

SEPTEMBER 3, 2021

Through UC/CC integration, they improved overall communication and collaboration across the organization, from front-line agents to back-office and support teams, to engineers and decision-makers. Increases productivity by improving call flows. A recent Metrigy* research study found that 62.8%

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66

JustCall

MARCH 10, 2023

JustCall JustCall is among the best Ucaas services on the market with its package of essential unified call features. Perhaps your cloud engineer could keep checking in to verify that it is working at optimal costs. RingCentral RingCentral provides a robust infrastructure for UCaaS setup for your business.

voip 40

voip APIs contact center solutions Contact Center 40

Tethr

OCTOBER 2, 2020

What’s interesting to note about this one may have immediately become apparent if you’re looking at the call flow illustration above. So, an effortless customer interaction begins with the very things I’ve been coaching my customer care team, my call center floor managers and supervisors (or maybe even been coached myself!)

Customer effort 108

Customer effort Customer Care Coaching Surveys 108