CCNG

DECEMBER 20, 2023

Artificial intelligence (AI) and Robotic Process Automation (RPA) remain two of the hottest topics in call centers. Not only that, but recent advancements like Generative AI and ChatGPT have emerged as powerful solutions for customer service. The End of Human Interaction in Call Centers? More on that later.)

Call Center 195

Call Center Chatbots CCNG Technology 195

CCNG

NOVEMBER 1, 2023

Happier agents lead to improved customer experiences, reduced turnover, and increased productivity. Three – Early Adoption of Data-Driven Decision-Making: Long before the term “data-driven” became popular, WFM teams have relied on data and analytics to optimize call center operations.

CCNG 195

CCNG Analytics Employee engagement Contact Center 195

CCNG

OCTOBER 19, 2022

Less than half of CX execs trust their company's ability to deliver great experiences. Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. Only 8% of their customers agreed.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

CX Global Media

JULY 11, 2019

The Speaker Lineup for the Leadership that Engages sessions are: OPENING SESSION – Leadership that Engages in Contact Centers. David Hadobas CEO, CCNG. David Hadobas shares contact center industry opportunities on leadership and engaging employees in contact centers and common mistakes to avoid.

Contact Center 120

Contact Center CCNG Morale Coaching 120