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What is CRM integration and why is it useful?

ViiBE Blog

Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution.

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Call center trends: the future of the call center in 2023

Dialer 360

Businesses are now able to use data analytics to understand their customers better and offer them more personalized service. New trends are always emerging that have the potential to transform the way call centers operate. Here are some of the top call center trends that are currently shaping the industry.