Fonolo
NOVEMBER 10, 2020
“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. Team leaders will need quick and efficient ways of managing and motivating their distributed employees, requiring reliable analytics on agent and customer satisfaction.”
Expivia
MAY 9, 2021
Whether you’re building a contact center or you’re running an established call center, you need call quality monitoring. Invest in a Speech Analytics Software. Speech Analytics is an invaluable tool for call centers. You can use speech analytics to check more than just KPIs.
Expivia
MAY 13, 2021
Whether you’re building a contact center or you’re running an established call center, you need call quality monitoring. Invest in a Speech Analytics Software. Speech Analytics is an invaluable tool for call centers. You can use speech analytics to check more than just KPIs.
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