Analytics call center association Education Upselling 
Expivia
APRIL 1, 2021
There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. If an associate is not using a proper greeting, disclosure, upsell, or close we need to fix that right away.
Expivia
MAY 9, 2021
Whether you’re building a contact center or you’re running an established call center, you need call quality monitoring. Invest in a Speech Analytics Software. Speech Analytics is an invaluable tool for call centers. You can use speech analytics to check more than just KPIs.
Expivia
MAY 13, 2021
Whether you’re building a contact center or you’re running an established call center, you need call quality monitoring. Invest in a Speech Analytics Software. Speech Analytics is an invaluable tool for call centers. You can use speech analytics to check more than just KPIs.
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