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Upsell Techniques That Work

Monet Software

Here are three tips on how agents can pull off a successful upsell. Don’t just follow the script Many contact centers have upsell opportunities built into their scripts, which are typically deployed just prior to the end of the call: “Before we go, can I interest you in our new Super Widget 9000?” Again – opportunity is knocking.

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Enjoy a Slice of Customer Data Analytics Pi (e)

CSM Magazine

Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. You may be asking what Pi has to do with customer data analytics in contact centres? However, in my mind speech analytics engines are accurate enough to give confidence in the results.

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7 B2B Upsell Strategies that Work Wonders

SmartKarrot

In the dynamic realm of B2B, where every move counts, mastering the art of upselling is no longer a mere choice but a strategic imperative. In this discourse, we’ll unravel seven B2B upsell strategies that, in my experience, work wonders for boosting Net Revenue Retention (NRR) and fortifying customer relationships.

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The Agent Churn Cycle: Why It Happens and How to Prevent It

Callminer

Speech analytics technology leaves no room for guessing. Companies tend to struggle with this, as they fail to offer continual education programs or provide support to those that need an extra push. The solution: You guessed it, speech analytics. When it comes to employee nurturement, investing in the right technology pays off.

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What skills do customer success professionals need in 2024?

ChurnZero

CS teams are increasingly involved in the entire customer journey, not only shaping the customer experience but directly influencing revenue outcomes through renewals, upsells, and cross-selling. Businesses are realizing the strategic value of customer education in driving product adoption, improving customer success KPIs, and reducing churn.

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How to Ensure Customer Success during Mergers & Acquisitions

CustomerSuccessBox

Drive a gentle upselling process. One of the most obvious goals of an acquisition is to increase upsells of your product. The best way to succeed is to take a gentle, educational approach, and a referral procedure from existing CSMs to the appropriate upsells team. Learn about the strategies to increase upsells!

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Decode the customer experience with a CX map

Tethr

Have your organizations consider some of these questions: Is the prospect who’s landing on your site at the stage of educating themselves more on your niche before they decide whether making a purchase is even necessary, or are they already confident they need the product and are comparing your products and services to competitors?