Remove Analytics Remove Brand ambassadors Remove contact center solutions Remove Self service
article thumbnail

The Future of Workforce Engagement: How to Integrate AI

Playvox

Modern WEM solutions for contact centers include support for: Recruitment and onboarding Evaluation and improvement Time management Assistance and task management Metrics and recognition Customer journey analytics A WEM suite includes the core quality management (QM) and workforce management (WFM) modules.

article thumbnail

9 Winning Tactics for Customer Engagement in Contact Centers

NobelBiz

In the contact center sector, customer engagement is one of the strategic objectives of many companies today. Gaining customer engagement benefits companies’ performances and income and can turn clients into “brand ambassadors.”