TechSee

OCTOBER 9, 2018

According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers. Go visual: Whenever possible, always offer visual information as a primary option – images, videos, or other visual engagement opportunities.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

DMG Consulting

JULY 16, 2019

Question: What’s the difference between customer journey mapping and customer journey analytics? Customer journey analytics (CJA) solutions, which frequently include journey mapping as a capability, take it a step further. activities, as well as all actions initiated by a customer or an employee on the customer’s behalf.

Journey mapping 67

Journey mapping Analytics Interactive Voice Response Social media contact 67

DMG Consulting

AUGUST 31, 2018

Social media is highly dependent on real-time responses; omni-channel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; globalization has opened the door to worldwide resources and requires immediate responses for customers across the globe; etc. Learn more at www.dmgconsult.com.

Contact Center 91

Contact Center Virtual Agent Healthcare Analytics 91

TechSee

FEBRUARY 12, 2018

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

TechSee

FEBRUARY 12, 2018

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers.

Customer Service 84

Customer Service Real estate Technical Support Analytics 84

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. ANALYTICS RECEIVES AN ENCORE.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48